Privacy Policy

Effective Date: 5/2/2025

Introduction

At MyUI LLC, we are committed to protecting the privacy of our users, including residents, staff, and family members who interact with the Quick Connect platform. This Privacy Policy explains how we collect, use, store, and protect your personal information. By using Quick Connect, you agree to the terms outlined in this policy.

Information We Collect

When you use the Quick Connect platform, we may collect several types of information. This includes personal information such as your name, contact details, user preferences, and records of your communications. We may also collect information about the devices you use to access Quick Connect, including your device type, operating system, browser type, and usage activity. In addition, we collect service-related data such as activity registrations, meal orders, service requests, transportation requests, and records of messaging. For family members and staff users, we may collect contact information and communication records related to system use.

How We Use Your Information

We use the information we collect to deliver the services offered through Quick Connect, including managing activity registrations, processing meal orders, handling service and transportation requests, and facilitating real-time communication within the community. Personal information allows us to customize schedules, send targeted notifications, and provide a user experience that matches individual preferences and needs. We also use the information to enhance system performance and improve the overall efficiency of community operations. Our team may use collected data to provide customer support, resolve technical issues, and ensure that system updates are delivered promptly and effectively. Additionally, we may use your information to comply with applicable legal obligations and to protect the safety and security of all Quick Connect users.

Data Sharing and Disclosure

MyUI LLC does not sell your personal information to third parties. We may share certain information with authorized facility staff members to help fulfill service requests, manage resident schedules, and support community operations. If explicitly authorized by residents or their legal guardians, we may share selected information with family members to facilitate ongoing updates and communication. In some cases, we may work with trusted service providers who help us deliver platform functionality. These providers are contractually required to keep all shared information confidential and to use it only for the intended purpose. We may also disclose personal information if required to do so by law or if necessary to protect the rights, property, or safety of our users or others.

Data Security

Protecting your data is a top priority at MyUI LLC. We use strong security measures to safeguard your personal information from unauthorized access, disclosure, or misuse. Sensitive information is encrypted both when it is transmitted and when it is stored on our servers. Our systems are designed with role-based access controls to ensure that only authorized personnel can access specific types of information. We continuously monitor our systems and conduct regular security audits to ensure data integrity and system stability. Quick Connect is built to deliver 99.999% uptime, guaranteeing exceptional system availability and reliability for all users.

Data Retention

We retain personal information for as long as necessary to support the services offered through Quick Connect and to comply with our legal and operational obligations. Once the information is no longer required for its original purpose, we may anonymize the data for future analytical use or securely delete it from our systems.

User Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information. These rights may include the ability to access the information we hold about you, request corrections to any inaccuracies, or ask us to delete your information if appropriate. You may also request information about how your data is used or shared. In some cases, you may choose to opt out of specific communications or services. If you wish to exercise any of these rights, please contact us at the email address provided below.

Children’s Privacy

Quick Connect is intended for use within retirement, assisted living, and medical care communities. The platform is not designed for, nor directed at, children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or updates to legal requirements. If we make material changes to the policy, we will post the revised version on this page and update the effective date. Continued use of Quick Connect after any changes are made will indicate your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, you may contact us at legal@quickconnect.health