Quick Connect Support

US-Based Customer Support

Quick Connect is one of the leading products of the SC-based AI startup, MyUI.AI. At MyUI.AI, we understand that uninterrupted communication is critical in care environments, which is why we back the Quick Connect platform with a 99.999% uptime guarantee.

Our cloud-based infrastructure is built for redundancy, resilience, and real-time responsiveness to keep your system running smoothly around the clock. Whether your community uses Quick Connect for activity registration, meal ordering, or real-time messaging, you can trust that the platform will always be available when you need it.

Every update and feature rollout is tested and deployed with zero-downtime methodologies to prevent service disruptions. Our commitment to reliability ensures that staff and residents can focus on care—not on tech issues. With Quick Connect, peace of mind comes standard.

“A product is only as good as the service that supports it.” Bjarne Stroustrup, creator of C++

Responsive Support, When and Where You Need It

Quick Connect by MyUI.AI offers 24/7 customer support staffed by experienced professionals who understand the unique demands of senior care and medical environments. Whether you need technical guidance, troubleshooting assistance, or product training, our team is here to help—by phone, email, or live chat. Every support request is logged and tracked through our dedicated portal to ensure fast resolutions and full accountability.

We also offer remote diagnostics, proactive system monitoring, and automated alerts to detect and resolve issues before they impact your operations. Our support staff are trained to speak in accessible, non-technical language so that every member of your team feels confident reaching out. With MyUI.AI, you're never left waiting for answers—you’re backed by real people who care.

• Available anytime via phone, email, or live chat.
• Fast, reliable help from knowledgeable support specialists.
• Proactive system monitoring with real-time issue alerts.

Proactive Partnership, Not Just Problem Solving

Support doesn’t stop when Quick Connect goes live—it’s just the beginning of a lasting partnership. We work closely with your team to tailor onboarding, training, and system configuration to match your community’s needs and goals. Our account managers regularly check in to ensure you're getting maximum value from the platform and to inform you about new features or updates.

MyUI.AI also provides robust online resources, including training videos, how-to guides, and a searchable knowledge base to empower self-service learning. When issues do arise, we don’t just fix them—we look at root causes and recommend improvements to ensure they don’t happen again. This proactive, hands-on approach ensures your community not only stays connected—but thrives with Quick Connect.